Floating Fountains for Lakes & Ponds

WARRANTY INFORMATION

Every Eagle Fountain comes with a 3 year manufacturers limited warranty against manufacturing defects only. The warranty does not cover wear out from normal use over time, electrical supply problems, lightning, abuse or misuse. The warranty is non-transferable and applies only to the original customer of record. Our EFS1900, EFS2000, EFL190 and EFL250 fountain pumps only have a 3 year prorated limited warranty against manufacturing defects. Our EFS3000 and EFL350 pumps have a 3 year limited manufacturing defect prorated warranty and our EFS1750 and EFL150 fountains have a one year limited manufacturing defect prorated warranty. Any pump will only be replaced or repaired one time under the warranty at no charge (except shipping cost) upon our inspection and evaluation, no exceptions. Misuse and abuse include running the pump in a pond with low water level so that the pump sucks mud off the pond bottom and causes seal failure. If your pond water is 4’ deep or less, turn off the fountain before your pump gets in the mud and eats up the seals/ bearings! Pump seals are a normal wear part, are excluded and are not a warranty item under any circumstances. 24/7 operation will shorten the seal life of any pump. This scenario voids any and all pump warranty. Eagle Fountain Works, Inc. also warranties the fountain floatation body and timer controls for 1 year against manufacturing defects and also against cracking, breakage and malfunction while the fountain is in normal use. DO NOT CUT THE PUMP CORD OR DISASSEMBLE THE PUMP! Cutting the pump service cord OR DISASSEMBLING THE PUMP for any reason will void the pump warranty! WE CANNOT REPAIR DISASSEMBLED PUMPS! THERE ARE NO EXCEPTIONS FOR ANY REASON! Do not use an extension cord to power your fountain as voltage drop will occur and damage your pump. Intentional abuse or misuse of the fountain or its components in any way will void all warranties. AquaJet fountains are intended to be used only in freshwater and operated on a timer controlled circuit for 10 to14 hours per day. DO NOT OPERATE ANY AQUAJET FOUNTAIN IN SWIMMING POOLS OR SPAS OR WHEN BATHERS ARE PRESENT. DO NOT SWIM NEAR FOUNTAIN! ANCHOR ROPE ATTACHED! Eagle Fountains are not intended for use in saltwater or in any body of water where water temperature exceeds 90 degrees Fahrenheit. Always keep fountain pump at least one foot above ground level so that sand and debris are not pulled directly into pump inlet. All fountain components (excluding pumps & service cord) are made of heavy duty PVC to assure years of rugged, dependable service. If it becomes necessary to return a fountain or a fountain component for any reason CALL 1-800-351-8814 BEFORE YOU SHIP THE RETURN!  Buyer is responsible for all shipping/packaging costs associated with the return. In addition any animal chews to the service cord are not covered under the warranty. If you have muskrats/beavers in your area the please protect your power cord by putting it inside a section of heavy duty garden hose. Any abuse or misuse of any fountain or fountain component will void all warranties. Animal chews on service cords, power surges, pumps operated using extension cords, lightning strikes or any failure of any component do to misuse or acts of God are not covered under the warranty.

Upon receipt we will inspect any returned item and determine if the item is defective under the warranty. If the item is determined to be defective under the warranty then Eagle Fountain Works, Inc. will repair or replace the covered part at no cost for the covered part. However if additional items are required to complete the repair or replacement such as service cord, float, splice kits, plugs, piping, spray heads, etc. then these items will be charged to the customer. Light bulbs in our EFL lighted fountains are not covered under the warranty, as these are normal replacement items.

Eagle Fountain Works, Inc. warranties our fountains and their component parts only. By purchasing any product from Eagle Fountain Works, Inc. the customer agrees to the terms and conditions of this warranty statement in it’s entirety and further agrees to hold Eagle Fountain Works, Inc. harmless for any personal injury or collateral property damage of any kind whatsoever resulting from the use of any product sold by Eagle Fountain Works, Inc.The fountain warranty starts from the date the fountain is shipped to the customer. No other warranty expressed or implied will take precedence over the conditions of this written and published warranty statement.      

Eagle Fountain Works, Inc.                                                                                 Revised 011/15/07

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